Simple claims process

Processing your claims just got easier

If you are faced with an unforeseen transport-related incident, the last thing you want to deal with is endless paperwork, back-and-forth phone calls and a lengthy claims process. As your shipment is booked with us, we already possess most of the information needed, reducing time and some of the pain points for you.

Our simple four-step claims process enables you to focus on more important business while we handle the rest. Please get in touch with your local customer service representatives in writing, providing them with a claim cover letter, a notification of the damage and all required supporting documents. You can download the checklist and the letter template with our Claims Guide.

Download claims guide

How to submit a claim

Gather your documentation.
It is a good idea to gather the necessary documents before you raise a claim to our Claims team, as without them, your claim will not be accepted. You can use our checklist to ensure that all documents are provided.
Complete a claim cover letter.
You can use our templates to provide all the necessary information and breakdown of your claim. Just add your company letterhead before submitting it.
Submit your claim.
Email your claim letter, photographs and supporting documentation to your local Maersk email address.
Receive an answer.
Once you fully submit your documentation, the team will assess and provide a resolution within 14 days.

Need to get a bit more clarity? Here are some of the most raised questions we receive about our Value Protect product. We do hope it helps you make a better decision on protecting your goods from logistics-related risks.

No, Value Protect is not insurance; it is an extended liability product, extending carriage terms of the standard bill of lading.

Value Protect works in conjunction with your existing insurance and, due to the simplicity of our product, can save you time and extra work of dealing with insurance claim handlers. Value Protect will not impact your insurance and thereby help protect your loss record. It is important to remember to be mindful of potential notification requirements under your Maritime Cargo insurance so as not to prejudice your coverage should you require it.

Yes, Value Protect can be applied to containerised shipments of all commodities, including refrigerated cargo.

You can speak with your sales representative and have Value Protect added to your contract; you can add it at the time of booking your shipment online or speak with your local office after your booking has been confirmed.

We strive to resolve your claim as quickly as possible. Upon submitting all required documentation and receiving your claim, our team will work to resolve your claim within 14 days.