We would like to share an update on the transition to our financial system. We are committed to providing the best possible customer experience, and to do so, we have made some changes to our online refund solution process.
Effective 1 April 2024, no refund requests will be accepted through E-Mail and instead, will only be accepted through the self-service portal "My Finance: Refunds". You will no longer need to share the bank account details through E-Mail, making the process faster and more secure.
For registered MyFinance customers, payments designated as refundable credits will be reported under the "My Finance: Refunds" tab; these refunds can be requested by you.
You are encouraged to request collectors to adjust the refundable credits against your outstanding invoices. Before submitting a request, please make sure there are no outstanding invoices, as there are high chances that these requests could be rejected.
Please provide one of the required documents listed below in order for us to update the new bank account information for you to complete the refund process, if relevant:
- Cancelled check
- Bank statement
- Company letterhead along with stamp and signature
- Bank confirmation letter head along with stamp and signature
To register in MyFinance, please refer to the registration guide.
The navigation for the "My Finance: Refunds" tab is shared below:
- Go to www.maersk.com and click on “Manage” and select “MyFinance”.
- Click on the “Credit/Refunds” Tab to find refundable credits.
- Select the refundable credit that you want to refund and click on “Request to Refunds”.
- Select the refund payment method (cheque/bank) option according to your requirement.
- Click on “Submit” for refund request.
- You will get a confirmation stating refund case ID has been generated and would be handled in 5-7 working days.
If you have any questions concerning the above, please reach out to your regular contact person.
We appreciate your patience and understanding as we work to improve our financial system to better serve you.
Anything you need, we’re here to help
提交此表單表示本人同意經由電子郵件接收來自 A. P. 穆勒-馬士基及其附屬公司的物流最新消息和行銷新訊。我瞭解我可以透過點擊取消訂閱連結,隨時選擇退出接收此類馬士基通知。如需瞭解我們如何處理您的個人資料,請參閱我們的隱私權政策。