Advisories

Raising Disputes

Summary: To ensure ease of logging Disputes with full transparency and tracking capabilities, we would like to inform you that all Invoice disputes (Payer and Rate related) must be logged via My Finance on maersk.com.
17 May 2024

To ensure ease of logging Disputes with full transparency and tracking capabilities, we would like to inform you that all Invoice disputes (Payer and Rate related) must be logged via My Finance on maersk.com.

However, effective May 1st, 2024, if you encounter any challenges in raising payer or rate Disputes on maersk.com, you may directly contact disputes@maersk.com. We request not to send Invoices with payer disputes to local customer service business addresses, as that channel will be non-operative.

If you have any questions or require assistance, please do not hesitate to reach out to your local customer service teams or contact us via Maersk.com.

Explore more on these topics

Asia Pacific Europe India Middle East and Africa Latin America North America

Related articles

See all news
Press releases Maersk Enhances Connectivity Across the Americas with New Manzanillo Depot
17 Dec 2025
Rate announcements Implementation of Peak Season Surcharge Scope: FEA to South Africa and Mauritius (S2W)
17 Dec 2025
Advisories Dragon Service - Wide Alpha 548N/551S Ningbo Omission
16 Dec 2025
Rate announcements Change to Emergency Contingency Surcharge - Middle East Gulf & Indian Subcontinent to Latin America (B1S and X5ML)
16 Dec 2025
Rate announcements VBE – Vehicle Booking System Fees – Export – New Zealand to World via Tauranga & Auckland Metroport
16 Dec 2025
Rate announcements VBI–Vehicle Booking System Fees –Import–World to New Zealand via Tauranga & Auckland Metroport
16 Dec 2025
Rate announcements POI – Equipment Positioning Service – Import – World to New Zealand via Lyttelton
16 Dec 2025
Rate announcements POE – Equipment Positioning Service – Export – New Zealand to World via Lyttelton
16 Dec 2025
Rate announcements Free Time days, Demurrage & Detention per diem tariff- Scope World to Brazil
15 Dec 2025
Rate announcements Free Time days, Demurrage & Detention per diem tariff- Scope World to Argentina
15 Dec 2025
Case studies Collaboration that delivers: Keeping Primark ahead
15 Dec 2025
Rate announcements Low Water Surcharge Paraguay - Effective October 2025
15 Dec 2025

Anything you need, we’re here to help

Solutions

Logistics services

We meet customer needs from one end of the supply chain to the other.
Solutions
Headset

Contact us

Our dedicated team of experts are here for you.
Contact us
Find Prices

Ready to ship?

Look up rates for new shipments and inland tariffs.
Find a priceBook now
Stay informed
Sign up for news and insights
Stay ahead of the curve with valuable supply chain trends sent directly to your inbox

I agree to receive logistics related news and marketing updates by email, phone, messaging services (e.g. WhatsApp) and other digital platforms, including but not limited to social media (e.g., LinkedIn) from A. P. Moller-Maersk and its affiliated companies (see latest company overview). I understand that I can opt out of such Maersk communications at any time by clicking the unsubscribe link. To see how we use your personal data, please read our Privacy Notification.

By completing this form, you confirm that you agree to the use of your personal data by Maersk as described in our Privacy Notification.

Thank you for signing up
You have now signed up for newsletters. You will shortly receive an email which will explain how to set your newsletter preferences and unsubscribe.
Subscribed
You can unsubscribe anytime.