Notice of changes in ROE application date due to financial system modernisation

We would like to inform you of an upcoming enhancement to the Rate of Exchange (ROE) alignment for Logistics & Services (Air & LCL Products) invoicing, aimed at delivering a more consistent and seamless invoicing experience.

What is changing?

Effective 24th Jan 2026, Logistics & Services (Air and LCL Products) invoices will apply a Rate of Exchange (ROE) determined by the date on which the first invoice is created for the service provided.
The same ROE will then be consistently applied to all subsequent or reissued invoices related to that service.

Please note that for tax reporting purposes, amounts will continue to be reported in the applicable local currency, in line with regulatory requirements.

What does this mean for you?

• Ensure consistency across original and reissued invoices
• Reduce ROE-related discrepancies
• Provide a faster, more reliable, and transparent invoicing experience

Additional details

• The ROE will be sourced from our independent provider, LSEG.
• You may refer to the MyFinance guide for additional information on ROE sourcing.
• Please note that other MyFinance functionalities will not be available for Logistics & Services products.
• This solution will apply to countries live on Cargowise One.

Next steps

We encourage you to be proactive in preparing for this transition. Should you have any questions or require further clarification, please contact your regular Maersk representative.

Please note that the dates mentioned in this advisory are aligned with our upcoming system modernisation initiatives. Our teams remain fully committed to ensuring a smooth transition and will continue to keep you informed of any relevant updates.

We appreciate your understanding and continued partnership as we enhance our financial systems to better serve you.

This information is relevant for customers in the following countries:

Asia Pacific : Singapore, China, Hong Kong, Taiwan, Philippines, Indonesia, Cambodia, Vietnam, Myanmar, Thailand, Malaysia
Europe : Denmark, Belgium, Netherlands, Finland, Norway, Sweden, Germany, Poland, Switzerland, Ireland, United Kingdom, France, Morocco, Portugal, Spain, Czech Republic, Hungary, Slovenia
India, the Middle East and Africa : India, Sri Lanka, Bangladesh, United Arab Emirates, Oman
Latin America : Mexico
North America: Canada and The United States