Notice of delays in payment application and freight release

We would like to inform you about an upcoming upgrade to our financial system, as we transition to SAP S/4HANA in April 2026. We look forward to the benefits this new system will bring to our operations and want to keep you informed about the changes you may experience during and after the transition.

Please note that due to this transition, there will be a system freeze from 10 April to 13 April 2026, and customers may experience delays in processing payments in the system. Subsequently, cash customers will face delays in releasing their freight during this period.

To ensure a timely release of the Freight/Cargo/Gate Pass during the freezing period, cash customers are requested to follow the steps described below:

• Customers are requested to make the payment well in advance (as per the regular mode of payment) and share the payment proof and remittance details with the finance team.
• Customers are requested to make full payments, so the manual processing time is reduced.
• The Maersk finance team will check the remittance details and payment proofs, confirm the payment in the bank, and update the system.
• After the payment is updated in the system, the customer can proceed to the cargo/BL release.
• For invoices that were not generated, please reach out to your regular contact person to obtain the invoice value.
• Once the system is available again (13 April 2026), the Maersk finance team will post the payment in SAP S/4HANA and issue the posting document and payment receipts.
• Customers can reach out to the Maersk finance team for payment receipts after this period.

If you have questions about the above, please contact your regular contact person. In addition, we would like to encourage you to be proactive in preparing for the transition and perform business-critical activities in advance.

Please note that the dates mentioned in this advisory are related to the upcoming system modernisation. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to this transition.

We appreciate your understanding as we work to improve our financial system to better serve you. 

This information is relevant for customers of: Maersk Logistics & Services (Hong Kong) Limited