Advisories

Customer Advisory: Container Drop-Off Validation Update

02 Oct 2026

To ensure a smooth container return process and avoid unnecessary depot delays, kindly follow the applicable steps outlined below.

Customer Container Free time Status Validation Required Action Required
Cash Within free time No Proceed to return the container to the assigned depot. Depot team has already been informed to accept units with free time.
Cash Free time expired Yes Generate and pay the advance detention draft bill, then request validation.
Credit Within or outside free time Yes Request validation and wait for email confirmation before empty container return.

Validation Request

Include: Shipment number, container number, DO copy, the draft billed invoice and the payment receipt.

Subject: Drop-Off Validation Request – [Shipment Number] – [Container Number]
Email: KENGSCDROPOFF@maersk.com
Important: Do not return the container until validation is confirmed by email.

For Container Pre-Advice: Send to KENCNTCRL KENCNTCRL@maersk.com

Thank you for your cooperation.

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