Why is data missing from the graph or not up-to-date on the GPS map in Captain Peter?
There are valid reasons for data not being immediately available in Captain Peter:
- Container is not equipped with a transmitting device (2% of our reefer fleet is not RCM-enabled)
- Container is onboard a vessel without satelitte connectivity (e.g. partner vessel or charter vessel)
- Container is not plugged into a power source and/or not turned on
All customers who have purchased the Premium or Integrated package will have the option to request the support team for a manual datalog retrieval if no data is available upon journey completion. Please note this can take time as it needs to be coordinated with resources on ground.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
What is the temperature range of a reefer container? Can I get a live demo of Captain Peter? Can I ship cargo with Maersk Go that needs to be kept at a specific temperature? Can I purchase the single Captain Peter datalog download for a single shipment? I have questions or concerns about the data I see in the Captain Peter graph or the notifications I have received - who should I reach out to? Who has access to the data on Captain Peter? Can I track my air cargo? Can my buyers and suppliers also track the cargo? Why can I not see any shipments when I log in to Captain Peter? I have purchased the Captain Peter Integrated package, how do I start integration with the API? How can I track my container to know when it will arrive? What is the retention period of the data available in Captain Peter?New to Maersk.com?
Step by step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.