What if details are missing on my booking confirmation?
Every booking confirmation contains relevant details for your cargo's transport plan. It also features information on how and where to retrieve the empty container(s). If you believe certain information is missing on your booking confirmation, we encourage you to reach out to us via Case Management and raise your request.
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Related FAQs
If a booking made with a locked rate is cancelled, how does it affect the 20 FFE limit? What happens once I have used my lock rate to book 20 FFE ? What happens if I don't use my lock rate within 30 days on Maersk Go? If I locked a rate for a port location, can I use the same rate on a door location too? Why is a change of equipment size/type considered a cancellation? How long does it take to confirm a booking? I have been notified that a buyer has placed a booking with me as a supplier. What should I do? If I do not use all of the Freetime Extension bought, will I get a refund? What is a no-show fee? What mandatory information is required to place a booking? Can I choose a daily rate on a trade route after I have locked the rate on Maersk Go? Can I amend a booking after it has been placed?New to Maersk.com?
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