Can I dispute my invoice if I disagree with what I've been billed?
LinkedIn
Facebook
X.com
WeChat
Email
If you disagree with the amount you have been invoiced, you can raise a dispute either in MyFinance or via Case Management with a description of what you had expected plus the issue/error. Our Dispute Resolution team will reach out to you in two working days with a resolution or further questions.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
Are there any fees charged for paying online via China Epay? Are there any fees charged for paying online via Credit Card? Are there any fees charged for paying via SmartPay online? Can I apply for credit? Can I change the languages in MyFinance? Can I make a payment through MyFinance? Can I pay charges before an invoice is issued? Can I pay invoices using credit notes? Can I pay my freight invoice in a different currency than that of the invoice? Can I pay with ChinaEpay in all countries? Can I pay with SmartPay in all countries?New to Maersk.com?
Find everything you need to start your logistics journey with us.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Case management
Our Customer Service Agents will handle your case as quickly as possible.