Can I dispute my invoice if I disagree with what I've been billed?
If you disagree with the amount you have been invoiced, you can raise a dispute either in MyFinance or via Case Management with a description of what you had expected plus the issue/error. Our Dispute Resolution team will reach out to you in two working days with a resolution or further questions.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
Do I need to enter my card details at every payment? (For Non 3DS Countries) Can I use the same stored card across other brands such as safmarine.com? (For Non 3DS Countries) Can I make a payment through MyFinance? How can I see whether a dispute has been updated? Is there a limit to the number of invoice documents that can be searched for or downloaded at one time? What is a late payment fee? Can I request a physical invoice via mail? When can I expect to receive a resolution to my dispute? How do I cancel my order and get a refund? How do I make a payment? How do I cancel my order and get a refund of my Credit Note? How do I submit payment a remittance proof/ proof of payment receipt on MyFinance?New to Maersk.com?
Step-by-step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.