How can I request Demurrage / Detention freetime?
We understand that managing costs is a priority. Checking your demurrage and detention freetime online helps you stay informed and avoid unexpected charges.
- From the hub homepage, go to the Import Demurrage & Detention widget.
- Enter the shipment number and click View Details.
- You'll see container-level freetime and any applicable charges for exceeding it.
- If required you can use the calendar to select additional freedays.
- Accept the terms and click Purchase.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
What happens if there is a problem with my Re-export request? How do I request for a shipment to Retain-on-board? What happens if there is a problem with my Change of Destination request? What happens if there is a problem with my Retain-on-board request? What is the best way to enquire about a Return Shipment? How can I check if a vessel has space or availabilty? Can I re-use a container? How do I request a deadline extension? How do I request a Re-export? How do I make a transhipment request? What do I need to do if a container is rejected at the load site? How can I return my container to a different depot?New to Maersk.com?
Step-by-step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Case management
Our Customer Service Agents will handle your case as quickly as possible.