I am worried I have been placed with the wrong solution. What can I do?
If you are worried that you have been placed incorrectly either as a Maersk Go or Maersk Spot customer, please fill out this form, and send it to your customer experience representative, who can assist with moving you to the correct solution. Please be aware that it will no longer be possible to utilise both solutions at the same time.
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Related FAQs
Can I amend the vessel or container type after a booking issubmitted? Can I add a new user to my company? Can I make a change of destination (COD) for part of my cargo? Can I as a buyer fill in the Verified Gross Mass (VGM)? What is a certificate of origin (CO)? Is there a fee for cancelling a booking? Can I ship cargo with Maersk Go that needs to be kept at a specific temperature? What is a late payment fee? Does Maersk Go offer a Switch Bill of Lading? Can I request a physical invoice via mail? How do I place a booking on behalf of another company? When can I expect to receive a resolution to my dispute?New to Maersk.com?
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