What is the best way to enquire about a Return Shipment?
If you have a question about a Return shipment, the easiest and fastest way is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Case management home page
- From the dropdown options, choose Cargo/Container, Return Shipment. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours.
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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Related FAQs
How do I request a deadline extension? How do I request a Re-export? What happens if there is a problem with my Retain-on-board request? What happens if there is a problem with my Change of Destination request? What happens if there is a problem with my Re-export request? How do I request for a shipment to Retain-on-board? Can I re-use a container? What do I need to do if a container is rejected at the load site? How do I make a Delay in Transit request? How can I return my container to a different depot? What happens if there is a problem with my Delay in Transit request?New to Maersk.com?
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