Shipping to and from New Zealand

Your complete guide to shipping to and from New Zealand. Find the right route, get Maersk office locations, discover local solutions, payment options and more.

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Local information

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Main office

Auckland

Address

Level 7, Formery East, 87 Albert St., Auckland, New Zealand 1010

Contacts

+64 98 841 050
Maersk Go pin: 0011
Maersk Go contact email id:
maerskgosupport@maersk.com

Import related queries:
nz.import@maersk.com
Export related queries:
nz.export@maersk.com

Opening hours

Mon-Fri 8:30-17:00

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Port

Auckland

Address

Ports of Auckland Building
Sunderland Street
Auckland
New Zealand

Contacts

0064 9 366 0055

Opening hours

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Port

Lyttelton

Address

Private Bag 501
Norwich Quay
Lyttelton
New Zealand

Contacts

03 328 8198

Opening hours

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Port

Napier

Address

PO Box 947
Breakwater Road
Napier
New Zealand

Contacts

+64 6 974 4400

Opening hours

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Port

Nelson Container Terminal

Address

Port Nelson Limited
8 Vickerman Street
Port Nelson
PO Box 844
Nelson 7040
New Zealand

Contacts

+64 3 548 2099

Opening hours

24 hours open

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Port

Port Chalmers

Address

Beach Street
P.O.Box 8
Port Chalmers
New Zealand

Contacts

64-3-472 7890

Opening hours

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Port

Tauranga

Address

Salisbury Avenue
Post Bag 1
Mount Maunganui 3030
New Zealand

Contacts

00 64 7 572 8899

Opening hours

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Port

Timaru

Address

P.O. Box 544
Timaru
New Zealand

Contacts

64 3 684 4199

Opening hours

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With over twenty years of local presence in New Zealand and connections to eight of the country’s ports, we combine local knowledge, excellent service, unmatched stability and the world’s largest shipping network to connect New Zealand businesses to the world.

Whether your cargo is regular, reefer or oversized, with almost 3,000 port-to-port combinations to and from New Zealand, north and southbound services, and more than 190 shipping services worldwide, your key markets are just a short hop away.

Useful information

Get up-to-data details about Shipment Tracking, Shipping & Vessel Schedules, Payment Guidelines, Import Demurrage & Detention, and Local Information.

Maersk web print agreement

You may begin to receive your bills of lading online through our online documentation service. In doing so you will experience faster turnaround, no phone/fax costs, 24/7 access, a central repository which can be accessed by your entire organization, fast verification & approval, and print original documents at your own premises. To do so you must first sign a Transport Document Print agreement and mail the original to:

Maersk New Zealand Ltd
Box 90616
Auckland 1010
New Zealand

If you require more information on our electronic solutions feel free to send an email to Customer Services: nz.export@maersk.com

Document alerts

When you sign up for Document Alerts you will receive an email advising you that your verify copy, original bill of lading or seaway bill has been posted to Maersk.com as soon as it becomes available.

It is also possible from an Import perspective to sign up to receive alerts for Arrival Notices and ETA Notifications.

Below are the most common local charges we have in New Zealand, they are all subject to change and valid until further notice. Should there be any discrepancies between below and the Carrier’s tariff, the tariff shall prevail.

Please also visit our Global Surcharge Definition Glossary

Area	Charge Code	Charge Name	Description	Tariff	Payterm
Area Booking	Charge Code CED	Charge Name Change of Destination - Restow	Description This is a service provided by carrier upon the customer’s request to amend the destination/delivery after a container is gated in at the port of origin, but prior to the arrival at the port of discharge. Applies upon confirmation of the acceptance of the extra costs associated.	Tariff On request	Payterm Destination
Area	Charge Code COD	Charge Name Change of Destination Service	Description Surcharge applicable for changing the immediate Port of Discharge of a shipment. Change of Destination must be advised no later than 72 hours prior to cargo arrival at Port of Discharge. COD requests received less than 72 hours before shipment ETA at discharge port will be rejected. Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued.	Tariff 300 USD per container	Payterm Freight
Area	Charge Code CLL	Charge Name Cancellation Fee	Description Applied to any non-spot* and non-contract product** bookings which are cancelled, reduced or transferred (at customer’s request), within the 12 – days period immediately prior to the vessel’s Estimated Time of Departure (ETD) at all New Zealand load port. For SPOT – please refer to SPOT terms and conditions. *For Contract products—the cancellation fees as per the terms and conditions of those contracts will apply.	Tariff 185 USD per container	Payterm Origin
Area	Charge Code MBF	Charge Name Manual Booking Fee	Description Applicable to all booking requests made via manual booking channels (email and telephone). Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.	Tariff 100 USD per bill of lading	Payterm Origin
Area Cargo related (third party)	Charge Code INE	Charge Name Inspection Fee - Export	Description A charge to cover the costs related to inspection of cargo or container. Typical scenarios would be: outside surveyor, customs requirements, X-ray veterinary inspection, inspections for certain certificates etc. The charge includes additional moves needed to perform the inspection and it covers the cost of the certificate to be issued, if required, when the Inspection is done for certification.	Tariff At cost	Payterm Origin
Area	Charge Code INI	Charge Name Inspection Fee - Import	Description A charge to cover the costs related to inspection of cargo or container. Typical scenarios would be: outside surveyor, customs requirements, X-ray veterinary inspection, inspections for certain certificates etc. The charge includes additional moves needed to perform the inspection and it covers the cost of the certificate to be issued, if required, when the Inspection is done for certification.	Tariff At cost	Payterm Destination
Area Container	Charge Code CSO	Charge Name Container Shifting Origin	Description This charge is for additional operational expenses due to extra container moves for reasons like re-stacking because of change of destination or vessel or moving of container from load stack to gate. It does not cover moves for inspections, or to enable ad hoc stuffing/stripping. These are already included under the charges for those respective services.	Tariff At cost	Payterm Origin
Area	Charge Code LGE	Charge Name Late Gate Service - Export	Description The service of allowing containers to be gated in after the cut-off time (CY closing) and loaded on the scheduled vessel/voyage. The charge will not apply if the late gate is arranged for the carrier’s convenience. This service is subject to the Carrier’s operational feasibility.	Tariff At cost	Payterm Origin
Area	Charge Code PQC	Charge Name Premium Quality Container	Description Surcharge applicable to the use of a specific quality of container including, but not limited to, food grade, dairy grade, flexi grade containers. Surcharge includes the cost of inspection and preparation of empty container to meet Premium requirements as outlined by relevant industry regulations.	Tariff 200 USD per container	Payterm Origin
Area	Charge Code SPE	Charge Name Container Stuffing Service	Description This service covers ad hoc stuffing needed within the terminal area. The service may be triggered due to customs requirements, damage to the container etc. It does not cover regular stuffing or other services done offsite at Container Freight Stations.	Tariff 250 USD per 20FT 500 USD per 40FT	Payterm Origin
Area Documentation	Charge Code AME	Charge Name Transport Document Amendment Fee – Export	Description Fee is applicable to any amendments requested after a Bill of Lading has been issued at Origin, if the cargo has already been loaded onto the deep sea voyage ex New Zealand. Amendments requested prior to cargo loading deep sea will not incur AMF fee.	Tariff 25 USD per bill of lading	Payterm Origin
Area	Charge Code AMI	Charge Name Transport Document Amendment Fee – Import	Description Fee is applicable to any amendments requested at destination office or any other office, after a Bill of Lading has been issued.	Tariff 25 USD per bill of lading	Payterm Destination
Area	Charge Code BLE	Charge Name Transport Document Issuance Service – Export	Description Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin as well as re-issuance needed for other reasons.	Tariff 30 USD per bill of lading	Payterm Origin
Area	Charge Code BLI	Charge Name Transport Document Issuance Service – Import	Description This surcharge covers the administrative cost involved in providing Bill of lading in a location that is different from Origin or Shipper location, as well as re-issuance needed for other reasons.The service fee (tariff and currency) will be charged based on the country of the new receiver of the Bill of Lading.	Tariff 30 USD per bill of lading	Payterm Destination
Area	Charge Code HBL	Charge Name House Transport Document Service	Description A service provided by the carrier to perform additional administration when a forwarder issues a House Bill of Lading. More specifically, the carrier will issue an Original Bill of Lading (B/L)/Transport Document (TPDOC) based on the House Bill of Lading documentation provided by the forwarder. In addition, if applicable the carrier will file the actual details with the US Customs.	Tariff 120 USD per bill of lading	Payterm Origin
Area	Charge Code MID	Charge Name Mis-declaration fee – origin	Description This is a penalty charge imposed for the Shipper for misdeclaration of cargo, for example misdeclaration as Non-Dangerous instead of Dangerous cargo or misdeclaration of dimensions of Out of Gauge cargo	Tariff 5000 USD per container	Payterm Origin
Area	Charge Code MDF	Charge Name Manual Documentation Processing Fee	Description Applicable to all Shipping Instructions documentation submitted via manual channels (email and posted mail). Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.	Tariff 100 USD per bill of lading	Payterm Origin
Area	Charge Code OCG	Charge Name Origin Certificate Charge	Description This service covers Certificates issued regarding vessel age, vessel conditions etc, in-house ML certificates at Origin. It does not cover certificates issued as part of an inspection (for example veterinary certificate).	Tariff 100 USD per bill of lading	Payterm Origin
Area	Charge Code SWC	Charge Name Switch Transport Document Service	Description The carrier provides a service to 'switch' transport documents (Bills of Lading) by issuing a 2nd set of documents for the purpose of showing to new parties. A 'switch' is used to prevent the shipper from being visible to the ultimate buyer and protects the interests of the cargo intermediary. This service is applicable upon customer’s request. Service is applicable upon the customer’s request.	Tariff 60 USD per bill of lading	Payterm Origin
Area	Charge Code TLE	Charge Name Electronic Cargo Release Service – Export	Description Also known as 'Telex' or 'Express' release. Allows cargo release upon proof of identity of the receiver as consignee, provided 1 or all 3 of the original Bills of Lading (depending upon the bill types) have been surrendered by the Shipper/Consignee, or an authorised agent of the shipper/consignee, at a Maersk office location other than the Maersk destination office. Maersk office where the Bills of Lading have been surrendered will inform the Maersk destination office and allow the release. Service is applicable upon the customer’s request.	Tariff 30 USD per bill of lading	Payterm Origin
Area	Charge Code TLI	Charge Name Electronic Cargo Release Service – Import	Description Also known as 'Telex' or 'Express' release. Allows cargo release upon proof of identity of the receiver as consignee, provided 1 or all 3 of the original Bills of Lading (depending upon the bill types) have been surrendered by the Shipper/Consignee, or an authorised agent of the shipper/consignee, at a Maersk office location other than the Maersk destination office. Maersk office where the Bills of Lading have been surrendered will inform the Maersk destination office and allow the release. Service is applicable upon the customer’s request.	Tariff 30 USD per bill of lading	Payterm Destination
Area Invoice	Charge Code PAD	Charge Name Payer Amendment Fee - Destination	Description Charge applicable for change of prepaid payer or payments terms after the first prepaid invoice	Tariff 40 USD per bill of lading	Payterm Destination
Area	Charge Code PAO	Charge Name Payer Amendment Fee – Origin	Description Charge applicable for change of collect payer after the ETA of the final vessel	Tariff 40 USD per bill of lading	Payterm Origin
Area VGM	Charge Code WDF	Charge Name Weight Discrepancy Fee	Description Charge is applicable if 1)There is a Discrepancy between VGM and weight declared in shipping instruction (Shipping instruction weight + Container Tare weight), or 2) Declared VGM exceeds Max Gross Weight of the container as per “Container Safety Convention Plate” (excluding Shipper Owned Container), or 3) Declared VGM is less than Tare Weight of the container.	Tariff 300 USD per container	Payterm Origin

Disclaimers:

The effective and expiration date of these service fees are as per Carrier’s Tariff.
Should there be any discrepancies between this document and the Carrier’s Tariff, the Tariff shall prevail
All services are always subject local regulations and to Carrier’s agreement. Carrier reserves the right to reject a request for operational reasons
The charges/fees are exclusive of Goods and Services Tax (GST) where GST is applicable in respect of the services provided.

2025 Public Holidays and Free Time

Maersk will offer extended import and export demurrage & detention freetime during Public Holidays. This concession only applies where Public Holidays fall within a customer's agreed freetime period and in such cases, the freetime will be extended to include these days.

Date	Day	Description
Date 01/01/2025	Day Wednesday	Description New Year's Day
Date 02/01/2025	Day Thursday	Description Day after New Year's Day
Date 06/02/2025	Day Thursday	Description Waitangi Day
Date 18/04/2025	Day Friday	Description Good Friday
Date 21/04/2025	Day Monday	Description Easter Monday
Date 25/04/2025	Day Friday	Description Anzac Day
Date 02/06/2025	Day Monday	Description King's Birthday
Date 20/06/2025	Day Friday	Description Matariki
Date 27/10/2025	Day Monday	Description Labour Day
Date 25/12/2025	Day Thursday	Description Christmas Day
Date 26/12/2025	Day Friday	Description Boxing Day

US Food and Drug Administration Biosecurity Regulations

New rules are being implemented from 12 December 2003 by the US FDA (Food and Drug Administration) that require all domestic and foreign facilities that manufacture, process, pack or hold food (as defined in the regulation) for human or animal consumption in the USA to register with the FDA.

They will, at the same time, introduce rules requiring the goods be declared prior to arrival (at least four hours before, but not more than five days prior to arrival).

Below is a link to articles that explain the new rules in full and highlight everything that shippers need to know.

Download USFDA Registration

PDF (307KB)

Maersk encourages all exporters to the USA who meet the requirements of the regulations to familiarise themselves with the details and if they have not already, to register themselves and facilities accordingly. Also, they will need to put in place a process to provide the US FDA advance notice which is most easily done by a broker or agent in the USA. It is important to realise that cargo may be held up by authorities upon arrival if these regulations are not complied with.

Download Letter of Indemnity

PDF (80KB)

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