Shipping to and from Vietnam
Your complete guide to shipping to and from Vietnam. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Local information
+84 28 56785803
Maersk Go email id:
maerskgosupport@maersk.com
Toll free: 1800400441
Import related queries:
vn.import@maersk.com
Export related queries:
vn.export@maersk.com
LCL related queries:
VCMCXEXELCL@lns.maersk.com
No. 2 Ngo Duc Ke Street, District 1,
Ho Chi Minh City,
Vietnam
Import related queries:
vn.import@maersk.com
Export related queries:
vn.export@maersk.com
Da Nang
Vietnam
69 Quang Trung Street, Hai Chau District,
Da Nang, Vietnam
Toll free: 1800400441
Import related queries:
vn.import@maersk.com
Export related queries:
vn.export@maersk.com
Ba Dinh District,
Hanoi, Vietnam (North)
Toll free: 1800400441
Import related queries:
vn.import@maersk.com
Export related queries:
vn.export@maersk.com
Hai Phong city
Vietnam
Toll free: 1800400441
Import related queries:
vn.import@maersk.com
Export related queries:
vn.export@maersk.com
ward 22, Binh Thanh district
Ho Chi Minh City
Vietnam
Toll free: 1800400441
Import related queries:
vn.import@maersk.com
Export related queries:
vn.export@maersk.com
We have been helping Vietnamese businesses to connect to key global markets since 1923.
With six offices spread across the country, we are uniquely placed to help connect you to Asia and the rest of the world. Whether you need to import or export machinery, refrigerated cargo or standard container shipments, our teams of specialists are dedicated to ensuring you have the ideal transport solution.
Our offices are located in Ho Chi Minh City, Ha Noi, Hai Phong, Da Nang, Quy Nhon and Can Tho.
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CONTACT MATRIX WITHIN MAERSK VIETNAM LTD
Roles and Provisions |
Email Address |
Phone Number |
|---|---|---|
Roles and Provisions
Sales
Customize logistic solutions to precisely fit your unique demand, providing clear pricing and flexible contract terms |
Email Address |
Phone Number |
Roles and Provisions
Customer Experience of Ocean transport ( Full container loaded)
Expert guidance to clarify complex processes, deliver timely and impactful updates on your shipment's status, and offer proactive assistance. |
Email Address |
Phone Number
Mon-Fri 08:30 - 17:30
1800 400 441 / 8428 5678 5803 Sat morning 09:00 -12:00 84 902 302 227 Zalo Chat Sat –Sun 09:00 -16:00 South Vietnam Export : 84 906 751 066 North and Center Vietnam Import and Export: 84 902 415 366 South Vietnam Import : 84 901 837 166
|
Roles and Provisions
Customer Experience of Air transport
Expert guidance to clarify complex processes, deliver timely and impactful updates on your shipment's status, and offer proactive assistance |
Email Address |
Phone Number
|
Roles and Provisions
Customer Experience of LCL ( Less container loaded)
Expert guidance to clarify complex processes, deliver timely and impactful updates on your shipment's status, and offer proactive assistance. |
Email AddressImport: VNLCLIMP@lns.maersk.com Export: VCMCXEXELCL@LnS.maersk.com |
Phone Number
Mon-Fri 08:30 - 17:30
84 28 3520 3848 84 28 3520 3976 84 28 3520 3593 |
Roles and Provisions
Equipment
Support empty container pick-up and drop-off related issues |
Email AddressSouth Vietnam: SGNOPSEQU@maersk.com North Vietnam: VUFOPSEQU@maersk.com Da Nang: DNGOPSEQU@maersk.com Quy Nhon: QNNOPSEQU@maersk.com |
Phone Number
Mon-Fri: 08:30 - 17:30
South VN: 0907752751 North VN: 0936880466 Da Nang: 0983598939 Quy Nhon: 0936880466
|
Roles and Provisions
Finance
Assistance with all inquiries regarding invoices, taxes, post-payments, outstanding balances, and reimbursements |
Email AddressInvoice-related queries (except payer change): vn.invoice@maersk.com Payment status update, reconciliation or reduction : vnremittance@maersk.com Overpayment, SOA & Dunning follow-up (Credit customers): vn.collections@maersk.com Overpayment, SOA & Dunning follow-up (Cash customers): MEK.cash.collections@maersk.com:Effective from 18 Aug 2025 Refund request: vncfinrfd@maersk.com |
Phone Number
Mon-Fri : 08:30 - 17:30
1800 400 441 / 8428 5678 5803 Ext 4 |
Inland haulage includes transportation from vendors to the port of shipment, and from discharge port to the point of stripping the ocean container by truck and or rail.
We ensure that your products are moved at the right time to the right place. Whatever your need for inland transportation, you can count on us to deliver an effective and cost efficient inland haulage service.
Our offering includes:
- Multiple modes of transport
- Large network of quality transport providers
- Constant monitoring and quality assurance
- Timely pick-up and delivery
- One-stop-shopping combining your land and ocean transport needs
| Surcharge Type | Applied on | Amount (VND)* | Note |
|---|---|---|---|
|
Surcharge Type
AMF (Transport Document Amendment Fee)
|
Applied on
per Bill of Lading
|
Amount (VND)*
900,000
|
Note
1st amendment: E-channel: free of charge; Email: subject to Transport Document Amendment Fee
2nd amendment: Transport Document Amendment Fee will be applied regardless of submission channels. |
|
Surcharge Type
LPF (Late payment Fee)
|
Applied on
per Bill of Lading
|
Amount (VND)*
1% of prepaid outstanding or minimum VND 500,000 per week
|
Note
Applicable if the payment has not been settled within 7 days after the due date of invoice for export shipment and arrival date for import shipment.
|
|
Surcharge Type
Payer amendment fee
|
Applied on
per case
|
Amount (VND)*
900,000
|
Note
Applicable to any changes of payment terms or original payers
|
|
Surcharge Type
TLX (Electronic Cargo Release)
|
Applied on
per Bill of Lading
|
Amount (VND)*
850,000
|
Note
Upon "'Telex' or 'Express' release" only after the BLs have been surrendered.
|
*All listed charges are subject to 5% VAT
**SP: Special container such as: open-top, twin deck, flat rack,
Experience our new and enhanced cargo booking
Now with instant booking confirmation.
In our continuous effort to offer you a simpler and easier digital booking experience we are pleased to present to you our new booking solution on Maersk.com.
You can now have your cargo booking request confirmed within seconds. In addition, you get greater visibility of sailing options with available vessel space, a list of depots with empty containers to choose from, and a choice of relevant value-added services. And you can now book from any device.
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