Shipping to and from Canada
Your complete guide to shipping to and from Canada. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Exportación
Obtén información local actualizada sobre los procedimientos y las restricciones de exportación, demoras y detenciones, recogida de contenedores y más.
Demurrage and detention
Export service from Alaska
Restrictions
VGM cut-off
Shipper owned container (SOC) acceptance form
ERD communication - Terminal links
Country: Canada
Direction: Export
Expiry Date: Until further notice
Free time: Detention in Working days, Demurrage in Calendar Days
Currency: USD
Invoiced: Per container, per calendar day, per container type
Application: The free time & charges applied will be those in place on the origin price calculation date (PCD)
Please note the below provides a general overview of our export demurrage and detention practices in the U.S. For complete details please refer to our tariff here. In the event of any discrepancies between the below and our public tariff, the public tariff prevails.
Freetime: “Free Time” is the period agreed between the Carrier and the Merchant for which Demurrage and Detention shall not be paid by the Merchant.
Detention: Compensation payable when the Merchant holds Carrier's Container outside the port, terminal or depot beyond the agreed amount of Free Time.
Demurrage: Compensation payable when the Merchant holds Carrier’s Container inside the terminal, port or depot beyond the agreed amount of Free Time. This does not include terminal storage cost. Storage is billed directly by the terminal.
| Name | Start | End |
|---|---|---|
|
Name
Detention
|
Start
Free time for carrier’s equipment commences on the day equipment departs from carrier’s container yard and including day of pickup.
|
End
Ends on the day that the full container is gated-in at the agreed terminal, port or depot.
|
|
Name
Demurrage
|
Start
Free time will commence on the first calendar day following the equipment's arrival at the loading port. Free time includes Saturday, Sunday and holidays. After expiration of free time, equipment remaining on the loading port will be assessed demurrage as follows:
|
End
Ends on the day that the full container is loaded on board a vessel or the ETD whichever happens first.
|
Useful links
- Book your shipments online via SPOT at a fixed price and with a loading guarantee to know when they will arrive. Maersk Spot now also includes extendable Freetime options. Start now.
- Note that SPOT terms are those accepted at the time the booking is confirmed and are not necessarily aligned with the standard tariff. For details how to extend your DnD Free time at destination, click here. DnD Tariff information can be found via Instant Price Search or during booking process
- To view free days and last free date information for containers, along with pickup and return location basis click here.
- Terms for Detention and Demurrage
Tariff
- Reefer demurrage includes plug-in/electricity charges.
- Reefer container with IMO follows Reefer.
- Non-operating reefer (NOR) is considered as Dry Container.
- Non-operating reefer (NOR) is considered as Dry Container for both Demurrage and Detention.
- Shipper's own containers (SOC) and Tanks are not subject to detention and are subject to demurrage at some locations.
- For Shipper’s own containers (SOC) at non NWK locations, we have a single SOC DMR rate (no matter cntr/cargo type). At NWK locations, we have a separate SOC DMR rate and a Tank DMR rate.
Export Demurrage
Dry Containers and Non-Operating Reefers
| Days | 20' | 40' | 45' |
|---|---|---|---|
|
Days
Day 1 to 7 (calendar days)
|
20'
Free
|
40'
Free
|
45'
Free
|
|
Days
Day 8 to 11
|
20'
190 USD
|
40'
190 USD
|
45'
190 USD
|
|
Days
Day 12+
|
20'
220 USD
|
40'
220 USD
|
45'
220 USD
|
Reefer, Special Equipment
| Days | 20' | 40' | Special |
|---|---|---|---|
|
Days
Day 1 to 7 (calendar days)
|
20'
Free
|
40'
Free
|
Special
Free
|
|
Days
Day 8 to 10
|
20'
390 USD
|
40'
390 USD
|
Special
370 USD
|
|
Days
Day 11+
|
20'
520 USD
|
40'
520 USD
|
Special
500 USD
|
Export Detention
For export detention, if the earliest receipt date publicly communicated by the terminal changes for a shipment while the container is in the customer’s possession for stuffing and within its free time period, we will extend the detention free time by the number of working days between the previous earliest receipt date and new earliest receipt date for the shipment.
Dry Containers and Non-Operating Reefers and Shipper Owned Containers
| Days | 20' | 40' | 45' |
|---|---|---|---|
|
Days
Day 1 to 4 (working days)
|
20'
Free
|
40'
Free
|
45'
Free
|
|
Days
Day 5 to 8
|
20'
190 USD
|
40'
190 USD
|
45'
190 USD
|
|
Days
Day 9 to 12
|
20'
230 USD
|
40'
230 USD
|
45'
230 USD
|
|
Days
Day 13+
|
20'
260 USD
|
40'
260 USD
|
45'
260 USD
|
Exception to the above
- Dry Equipment Detention for exports of Grain, Rice, Flour, Seeds, Nuts, Cereals, Used Automobiles, and Used Clothing:
- 7 working days free time once removed from Carrier’s CY facility. After free time expires, detention charges will be Day 8 USD 190, Days 9-12 USD 230, Days 13+ USD 260.
- Dry Equipment Detention for exports of Wood:
- 5 working days free time once removed from Carrier’s CY facility. After free time expires, detention charges will be Days 6-8 USD 190, Days 9-12 USD 230, Days 13+ USD 260.
- Dry Equipment Detention for exports of Hay
- 10 working days free time once removed from Carrier’s CY facility. After free time expires, detention charges will be Days 11-12 USD 230, Days 13+ USD260.
Reefers and Special Equipment
| Days | 20' | 40' | Special |
|---|---|---|---|
|
Days
Day 1 to 3 (working days)
|
20'
Free
|
40'
Free
|
Special
Free
|
|
Days
Day 4 to 6
|
20'
370 USD
|
40'
370 USD
|
Special
350 USD
|
|
Days
Day 7 to 9
|
20'
475 USD
|
40'
475 USD
|
Special
455 USD
|
|
Days
Day 10+
|
20'
510 USD
|
40'
510 USD
|
Special
490 USD
|
Exception to above
- Reefer Equipment Detention: Montreal & Toronto
- 5 working days free time once removed from Carrier’s CY facility. After free time expires, detention charges will be Day 6 USD 370, Day 7 to 9 USD 475, Day 10+ USD 510.
- Reefer Equipment Detention: Vancouver
- 8 working days free time once removed from Carrier’s CY facility. After free time expires, detention charges will be Day 9 USD 475, Day 10+ USD 510.
- Reefer Equipment Detention: Halifax & St. John’s
- 10 working days free time once removed from Carrier’s CY facility. After free time expires, detention charges will be Day 11+ USD 510.
Demurrage & detention disputes
- Demurrage and Detention disputes for U.S. shipments can be raised by:
- For cargo prior to return, ca.customerexperience@maersk.com for export shipments.
- For cargo after return, through our website Maersk in the MyFinance section.
- In the event you wish to change the party invoiced, please e-mail disputes@maersk.com for assistance.
- When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. For disputes involving a change of paying party, written confirmation from the party who will pay is needed.
- Disputes must be submitted to Maersk within 30 days of the invoice date. We will provide feedback on your dispute within 5 business days of receipt.
Maersk offers the flexibility to meet your seasonal needs with service built to match your requirements.
We’re offering seasonal service from Alaska to the Far East to deliver your seafood fresh and on time. With expert support and innovative reefer technology, your refrigerated cargo is safe in our hands. Discover more about these export opportunities, including sailing schedules, in our online flyer.
Most of our restrictions relate to b/l clausing, which follow:
- Agreement on demurrage/detention charges and free days cannot be added to b/l bound for India.
- Value of the goods cannot be added to Bs/l, unless an ad-valorem b/l is required.
- Maersk is not a conference line out of Canada, therefore b/l clauses/certificates requiring otherwise statement cannot be issued.
Private individual strictly not allowed. A private person (shipping for example personal goods) needs to be represented by a registered company and cannot appear on the Transport Document alone.
If any other certificate or further information is necessary, please contact our Customer Resource Centre department.
Background
Please see below details for Verified Gross Mass (VGM) submission in Canada. Transport Canada, the enforcement agency from the Canadian government, has issued their implementation guidelines which can be found by clicking here.
For information on requirements regarding the calibration and the certification of weighing equipment for the purpose of trade the shipper may contact any of the authorized service providers (ASP) recognized by Measurement Canada and listed on the following web site.
VGM cutoffs in Canada
As a general guidance, the VGM should be received by Maersk two (2) hours prior to cargo cut-off if sent via EDI or e-channels, and twelve (12) hours prior to cargo cut-off for manual submission. While your VGM cut-off will be noted on your booking confirmation, we can confirm the following cutoffs for our services in Canada:
| Terminal | Service | VGM cutoff via e-channels | VGM cutoff via manual channels | Cargo cutoff | Local Time |
|---|---|---|---|---|---|
|
Terminal
Halifax
|
Service
Halifax Terminal 1
|
VGM cutoff via e-channels
Canada Atlantic Express
|
VGM cutoff via manual channels
2 hours prior to CY cut
|
Cargo cutoff
12 hours prior to CY cut
|
Local Time
FRI 16:00
|
|
Terminal
|
Service
Montreal Racine Terminal
|
VGM cutoff via e-channels
Canada Atlantic Express
|
VGM cutoff via manual channels
2 hours prior to CY cut
|
Cargo cutoff
12 hours prior to CY cut
|
Local Time
FRI 15:00
|
|
Terminal
Prince Rupert
|
Service
Prince Rupert Cntr Terminal
|
VGM cutoff via e-channels
TP8
|
VGM cutoff via manual channels
2 hours prior to CY cut
|
Cargo cutoff
12 hours prior to CY cut
|
Local Time
TUE 16:30
|
|
Terminal
Vancouver
|
Service
Delta Port Terminal
|
VGM cutoff via e-channels
TP9
|
VGM cutoff via manual channels
2 hours prior to CY cut
|
Cargo cutoff
12 hours prior to CY cut
|
Local Time
FRI 16:00
|
Please note this information is subject to change thus we highly encourage you to revisit this information on our website for further updates.
* Terminal policy, VGM deadlines and CY cargo cutoffs are subject to change without notice. Please continue to check our website for updates or contact your local customer service representative.
** Terminal Fees related to VGM are decided and applied by the terminal and not by Maersk. For information about terminal weighing services, please click on the terminal name for details.
Download form here
Dates and Times are estimated and subject to change.
Maersk Spot scenarios
The below section pertains to non-FMC Maersk Spot shipments originating in Canada.
Non-FMC regulated shipments are ocean borne shipments to or from a port where the place of receipt and load port, or the place of delivery and discharge port are in Canada or its territories.
Change of vessel or cancel
Change transport plan
Equipment
Split and roll
| Scenario Description | Fee Applied to Customer | Maersk Spot Amendment Fee | Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD | Maersk Spot No Show Fee/Less than 7 days before scheduled ETD | Subject to new price? |
|---|---|---|---|---|---|
|
Scenario Description
Customer requests to change the vessel/voyage on a Maersk Spot booking per customer (not due to Maersk or Maersk vendor caused issue).
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes
|
|
Scenario Description
Customer requests to roll a Maersk Spot booking because the inland cutoff was not available on maersk.com, and once advised via booking confirmation, the customer is not able to make the inland cutoff and wants to reschedule for a later cutoff.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
|
Scenario Description
Maersk rolls a Maersk Spot booking in full to the next vessel due to customer not providing required documentation or regulatory reference - containers are gate-in (i.e., SI for AMS, VGM at CA load ports, AES or PRN, title for used vehicles, various mandatory requirements as per destination regulations).
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes
|
|
Scenario Description
Vessel is changed to later sailing due to a customs hold.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes
|
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking for used auto shippers as a result of delay from customs validating titles. Containers need to have been gated-in at load port with at least 2 working days prior to port cutoff to allow for title validation. Otherwise, booking should be rolled per customer with applicable fees added.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking as a result of the inability to get a reservation at a terminal or rail ramp - severe congestion/delay only.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking due to a chassis shortage, making it impossible to gate container in at place of receipt by the cutoff.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking due to an extreme weather situation/declared state of emergency.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking due to a shortened/narrowed receiving window (cutoff off is advanced or receiving time is less) at ocean ports and inland ports.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking due to a carrier initiated contingency that makes it impossible for the customer to meet the new vessel (advancement, earlier cutoff, fewer days of receiving, etc.).
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
|
Scenario Description
Customer requests to roll or cancel a Maersk Spot booking due a change in the receiving window that makes it impossible for the customer to meet the new vessel (later ERD or cutoff, but operationally impossible for customer - warehouse space, trucker avail, etc.).
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
Disclaimer:
- Maersk Spot scenarios are subject to change, please refer the above table for the latest information.
- If action to roll is taken, the booking will be placed on the next available vessel.
- Please contact 'Customer Service' to cancel or roll your Maersk Spot booking. If required, supporting documents may be requested.
| Scenario Description | Fee Applied to Customer | Maersk Spot Amendment Fee | Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD | Maersk Spot No Show Fee/Less than 7 days before scheduled ETD | Subject to new price? |
|---|---|---|---|---|---|
|
Scenario Description
Customer requests to change place of receipt - store door pickup added when the ocean leg (place of receipt, place of discharge, vessel and voyage) is unchanged.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes (Inland price only)
|
|
Scenario Description
Customer requests to change place of delivery - store door delivery added when the ocean leg (place of receipt, place of discharge, vessel and voyage) is unchanged.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes (Inland price only)
|
|
Scenario Description
Customer requests to change place of delivery - India ICD added when the ocean leg (place of receipt, place of discharge, vessel and voyage) is unchanged.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes (Inland price only)
|
|
Scenario Description
Maersk has rolled a booking per customer, but the reason was actually per carrier, and shipment has repriced at a higher rate.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
|
Scenario Description
Customer requests to change a place of receipt and place of delivery - pre gate-in.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes
|
|
Scenario Description
Customer requests to change a place of receipt and place of delivery - post gate-in.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes
|
Disclaimer:
- Maersk Spot scenarios are subject to change, please refer the above table for the latest information.
- If action to roll is taken, the booking will be placed on the next available vessel.
- Please contact 'Customer Service' to cancel or roll your Maersk Spot booking. If required, supporting documents may be requested.
| Scenario Description | Fee Applied to Customer | Maersk Spot Amendment Fee | Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD | Maersk Spot No Show Fee/Less than 7 days before scheduled ETD | Subject to new price? |
|---|---|---|---|---|---|
|
Scenario Description
Customer requests to substitute, flex, or change equipment size/type.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes if FFE remains same
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
Yes if FFE reduced
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
Yes if FFE reduced
|
Subject to new price?
Yes
|
|
Scenario Description
Customer requests to substitute, flex, roll or cancel due to equipment shortage in the original or alternative depot.
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
No
|
|
Scenario Description
Customer requests to add containers to a Maersk Spot booking (regardless of size / type).
|
Fee Applied to Customer
No
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes (additional containers only)
|
Disclaimer:
- Maersk Spot scenarios are subject to change, please refer the above table for the latest information.
- If action to roll is taken, the booking will be placed on the next available vessel.
- Please contact 'Customer Service' to cancel or roll your Maersk Spot booking. If required, supporting documents may be requested.
| Scenario Description | Fee Applied to Customer | Maersk Spot Amendment Fee | Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD | Maersk Spot No Show Fee/Less than 7 days before scheduled ETD | Subject to new price? |
|---|---|---|---|---|---|
|
Scenario Description
Maersk splits a Maersk Spot booking and rolls the split booking to the next vessel due to customer not providing required documentation or regulatory reference for some of the containers- which are gate-in (not included in SI for AMS, VGM at CA load ports, title for used vehicles at some US ports).
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
Yes
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
No
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
No
|
Subject to new price?
Yes
(split booking only) |
|
Scenario Description
Customer requests to Split a Maersk Spot booking and roll the split booking to a later vessel per customer (not due to Maersk or Maersk vendor caused issue) (some of containers will not make vessel). The non-active containers cannot be split to a new booking. The parent booking must be reduced and the customer would need to create a new Maersk Spot booking on maersk.com for the containers they wanted to split.
|
Fee Applied to Customer
Yes
|
Maersk Spot Amendment Fee
No
|
Maersk Spot Cancellation Fee/No less than 7 days before scheduled ETD
Yes*
|
Maersk Spot No Show Fee/Less than 7 days before scheduled ETD
Yes*
|
Subject to new price?
Yes
(split booking only) |
Disclaimer:
- Maersk Spot scenarios are subject to change, please refer the above table for the latest information.
- If action to roll is taken, the booking will be placed on the next available vessel.
- Please contact 'Customer Service' to cancel or roll your Maersk Spot booking. If required, supporting documents may be requested.
News in North America
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