Customer Advisory US Cash and Credit Customers

As part of our continued commitment to providing outstanding service, we’re excited to share an upcoming update to our collection’s email address and phone lines.

This change is aimed at improving how we handle your inquiries, enabling our collections team to respond more quickly and efficiently.

What’s Changing?

Emails:

Effective September 30th, all email requests from USA cash customers should be directed to our new address: US.cash.collections@maersk.com

The previous email address (us.collections@maersk.com ) will continue to be active but will now be used exclusively for credit customers.

To ensure smooth processing, kindly avoid sending messages to both email addresses.

Why This Matters to You:

• Simplified communication – One email address for all your cash-related inquiries
• No need to follow up by phone – Your emails will be tracked and handled promptly
• Improved visibility – All correspondence for a single request will be accessible to our team in one place

Phone Lines:

Starting September 4th, new phone menu options will be available. To reach the appropriate team, please use the following sequence when calling:
Cash Customers: 1-800-321-8807 Option 5 → Sub-option 1 → Sub-option 3 → Sub-option 2 (i.e., 5.1.3.2)
Credit Customers: 1-800-321-8807 Option 5 → Sub-option 1 → Sub-option 3 → Sub-option 1 (i.e., 5.1.3.1)

We’re confident this change will make your experience with us even smoother and more satisfying. Thank you for your continued trust and partnership. If you have any questions or need further clarification, feel free to reach out.