When can I expect to receive a resolution to my dispute?
If you have raised an invoice dispute, we shall get back to you with a resolution or queries within two working days.
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Related FAQs
How can I see whether a dispute has been updated? What is a late payment fee? Can I request a physical invoice via mail? Will I be able to see additional charges that have been included in my total booking cost? What happens if my dispute is accepted? Can I change my payable party after bookings are placed? Can I apply for credit? How can I search invoices that are disputed? Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner? Can I dispute my invoice if I disagree with what I've been billed? When can I expect to receive my invoice?New to Maersk.com?
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