관련 FAQ

Can I request a physical invoice via mail?  When can I expect to receive a resolution to my dispute?  Why can I not select “Incorrect Payer” when I dispute during a partial payment? Do I have to add bank account details every time I request a refund? Can I pay my freight invoice in a different currency than that of the invoice? Is there a limit to the number of invoice documents that can be searched for or downloaded at one time? Will I be able to see additional charges that have been included in my total booking cost?  What happens if my dispute is accepted?  How do I add additional email recipients to payment confirmations in MyFinance? Is there an option for me to view or download an invoice, for which I am not party to the shipment? What is the difference between searching for an invoice document in the ‘search’ menu, versus finding the invoice document in the tabs?