How do I cancel my order and get a refund of my Credit Note?
You can request a refund for Credit Notes that are associated to an Overpayment or a Container Security Deposit. If the Credit Note is marked as 'Non-refundable', then it will be automatically applied to your balance. Note that if you do not have any Credit Notes, you will not see a tab on MyFinance.
- Log into Maersk.com and navigate to MyFinance.Select one or more lines from the Credits & Refunds tab that are marked as 'Refundable' and select 'Refund' button.
- If you do not have a bank account associated with your account, you will not be able to proceed until it is added. Otherwise, enter required details and 'Submit refund request'.
- You will be notified once your Refund request has been approved or rejected, and you can check on the status of your request in the Credits & Refunds tab.
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