Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner?
We work with a two-party setup i.e. one party at the origin and another at the destination. You will receive the invoice for the charges you are supposed to pay. It is not possible to change the payer party for any charge.
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Related FAQs
Can I request a physical invoice via mail? Can I pay my freight invoice in a different currency than that of the invoice? What is a late payment fee? When can I expect to receive a resolution to my dispute? Is there a limit to the number of invoice documents that can be searched for or downloaded at one time? Do I have to add bank account details every time I request a refund? Why can I not select “Incorrect Payer” when I dispute during a partial payment? How do I make a payment? Will I be able to see additional charges that have been included in my total booking cost? Does Maersk accept partial payments? What happens if my dispute is accepted? What if the invoice is incorrect and M/L pulls funds out of my account?New to Maersk.com?
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