What are my options if I want to divert my cargo?
We highly value the strong collaboration from customers to avoid further operational congestion and delays by working with the Maersk teams to re-direct shipments to other destinations.
Throughout this crisis we have offered several options to divert and handle cargo, applicable to both shipments on water as well as bookings with cargo still at origin. Included in this is a free Change of Destination (COD) offer – including our waiver of all additional handling and freight charges – and no cancellation fees on active bookings.
For shipments to and from Russia and Belarus, these options will expire end May 18 and the interim stop of the Detention and Demurrage (D&D) clock, where the D&D responsibility lies with Maersk, ended March 31.
For shipments to and from Ukraine, both the free COD offer, no cancellation fee and the interim stop of the Detention and Demurrage clock, where the D&D responsibility lies with Maersk, still remain applicable.
Related FAQs
Are there any exceptions when it comes to shipping cargo to/from Russia? Can I ship cargo to/from Belarus at the moment? Can I ship cargo to/from Russia at the moment? Can I ship cargo to/from Ukraine at the moment? Can I ship/transport cargo from neighbouring countries of Belarus that is not from Belarus (non-Belarusian origin) or going to Belarus, but the booking party/shipper/consignee to the shipment is Belarusian? Can I ship/transport cargo from neighbouring countries of Russia that is not from Russia (non-Russian origin) or going to Russia, but the booking party/shipper/consignee to the shipment is Russian (this include Belarus)? Can I ship/transport cargo from or to neighbouring countries of Russia that originates from Belarus or is going to Belarus? Can I ship/transport cargo from or to neighbouring countries of Russia that originates from Russia or is going to Russia? Can I still ship reefer cargo to Russia? How are air services affected? How are intercontinental rail services affected? How is your exiting of Russian assets going to affect Global Ports operations in Russia?New to Maersk.com?
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