Arrival
Guides
Here you can familiarise yourself with all aspects of Maersk Spot. Whether you're looking for support on bookings, documentation, amendments and or cargo tracking, this is the place is for you. Browse our guides, video tutorials and or webinars and find the answer to your queries.
FAQs
Arrival
All arrival FAQs
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What if my shipment needs to stay in the hub port for a shorter or longer period than the agreed Free time?
Can my customers schedule a specific delivery time?
How can customers provide feedback about their delivery experience?
How can customers provide feedback about their delivery?
How to access Arrival notice?
Can I manage all my subscriptions to be proactively addressed by Maersk?
How do freight brokers handle claims and disputes?
What are your terms for freight payment and invoicing of Less-than-truckload (LTL) and full truckload (FTL) services?
Can I be notified of any changes in the ETA of my container?
Can I be notified of the arrival of my shipment?
How can I track my container to know when it will arrive?
Can I be notified of the Gate-in of my shipment?
Video tutorials
02:45

Learn to self-amend shipping instructions in a few simple steps
01:08

Learn to self-amend shipment payers via shipping details
02:26

Learn how to add inland loading or delivery to an existing shipment
02:33

Learn to create booking with inland delivery in a few simple steps
01:46

Billing made easy with MyFinance on Maersk.com