Doesn’t the shipping company have to cover my loss?
Shipping companies do not insure your cargo, however they may be liable for loss or damage to cargo up to certain limitations. To make a liability claim can be difficult since you need to prove the carrier is responsible and there may be multiple carriers involved along with strict timeframes for claiming. Also, there may be exemptions such as losses due to natural perils (Acts of God), or War/Strikes risks.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Related FAQs
What does “CIF+10%” mean? I’ve shipped hundreds of times and never had a loss. Why would I want to insure? What is a General Average? How should an insured act in the event of a claim for loss or damage? What is an 'All Risks' Policy (‘A’ Clauses)? Is a valued inventory list required? What happens if I under-value a shipment for insurance purposes? What do I do when I discover a loss or damage to a shipment? I only import Cost Insurance and Freight (CIF). Why would I need added insurance? I already have my own policy. Isn’t that enough? What is the difference between inland transit insurance and ocean cargo insurance? What are the chances that anything will happen to my goods?New to Maersk.com?
Step-by-step guides to get started using our digital services.