How can I check if I have a general enquiry about a customs amendment?
If you have a general Manifest question, the easiest and fastest way to tell us is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
To get started, go to: Create case
Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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Related FAQs
How can I check if I have an enquiry about a customs hold or exam? How can I check if I have an enquiry about a manifest not submitted? How can I check if I have a general enquiry about a customs submission? How can I check if I have a general enquiry about the Manifest? How do I obtain a Certificate/Letter (if SI is submitted)? How do I obtain a Certificate/Letter (if SI not yet submitted? Where can I access my Export and Import documents on maersk.com? How do I amend my Bill of Lading? How can I amend the cargo weight/description on my Bill of Lading? How can I amend the information on my Certificate / Letter? How do I amend my Verified Gross Mass (VGM)?New to Maersk.com?
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