What happens if Maersk cancels my shipment?
Maersk Go offers you a loading guarantee. If we fail to load your cargo on the booked vessel, or if there is a delay of more than three days of the originally scheduled vessel departure date, you will be compensated. If you've selected to waive the cargo loading guarantee, it means your containers can get rolled — in which case we will not compensate you.
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Related FAQs
If a booking made with a locked rate is cancelled, how does it affect the 20 FFE limit? What happens once I have used my lock rate to book 20 FFE ? What happens if I don't use my lock rate within 30 days on Maersk Go? If I locked a rate for a port location, can I use the same rate on a door location too? Why is a change of equipment size/type considered a cancellation? How long does it take to confirm a booking? I have been notified that a buyer has placed a booking with me as a supplier. What should I do? What is a no-show fee? Can I choose a daily rate on a trade route after I have locked the rate on Maersk Go? Can I amend a booking after it has been placed? Can I amend the vessel or container type after a booking issubmitted? Can I amend a booking after it has been confirmed?New to Maersk.com?
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