What is the two-way commitment?
We strive to give the highest priority to your cargo. If we fail to load your cargo within three days before or after the scheduled departure date, we will compensate you.
This is a two-way commitment, because at the same time, whoever has made the booking must ensure the goods arrive as planned, otherwise cancellation or no-show fees will apply.
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Related FAQs
Can I amend the vessel or container type after a booking issubmitted? Can I make a change of destination (COD) for part of my cargo? Can I as a buyer fill in the Verified Gross Mass (VGM)? Is there a fee for cancelling a booking? How do I place a booking on behalf of another company? How long does it take to confirm a booking? Why is a change of equipment size/type considered a cancellation? Can I amend a booking after it has been confirmed? Can I book if I do not have a company? What is a no-show fee? Can I amend a booking after it has been placed? Will I be able to see my deadlines?New to Maersk.com?
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