My name is Daniel Arrecis and I am a Data and Intelligence Manager on the Customer Experience Team in North America at Maersk. My journey at Maersk started in customer service where I worked directly with customers to solve challenges and build strong relationships. That experience gave me a clear understanding of what matters most to our customers and how our teams support them. Today, I serve those same customers in a different way. As a Data and Intelligence Manager based in the United States I lead a team of talented data analysts and engineers who turn complex data into practical tools that help our colleagues make better decisions. Whether it’s a dashboard or a performance management solution, everything we build is designed to improve how we work and how we serve. It’s rewarding to know that the work we do helps shape a more responsive and thoughtful customer experience.
Building Solutions That Fit
Collaboration is essential in my role. I work with teams across Customer Experience and other functions to make sure our solutions are built with purpose. That means understanding the real need behind a request and deciding whether to use a global tool or create something tailored. The data landscape at Maersk has evolved quickly, giving us access to better resources and more flexibility. We’re able to design tools that solve specific problems or enhance existing processes. Every solution is a chance to improve how we operate and how our customers experience our services. It’s about making sure the right tools are in place to support the right outcomes.
Turning Data Into Decisions
Data is a key enabler of smart decision-making. My team focuses on getting the right information to the right people at the right time. We support multiple needs from daily operations to long-term planning by making data easy to understand and act on. One area we’ve made strong progress in is performance management. By creating tools that track and visualize key metrics we help teams stay focused and aligned. Whether it’s identifying risks, improving workflows, or supporting strategic goals, our work helps colleagues make decisions that benefit the customer.
Collaboration That Drives Value
Some of the most meaningful improvements come from internal collaboration. When we bring together experts from different areas we’re able to design tools that make work easier and more efficient. For example, we’ve created solutions that reduce manual tasks for frontline teams giving them more time to focus on customer needs. These changes may not be visible to the customer, but they directly improve the experience. When our teams are equipped with better tools they can respond faster, work smarter, and deliver more value. That’s the kind of impact that matters.
Staying Connected to the Customer
Even though my role is focused on internal tools and data, I stay closely connected to the customer journey. A big part of what we do is gather feedback from across the organization and turn it into insights that drive improvement. We consolidate input from multiple functions to build a full picture of the customer’s experience. This helps us identify what’s working, where we can improve, and how to take action. I also see how eager our teams are to learn and grow in the data space. From frontline colleagues to senior leaders, there’s a shared commitment to using technology to deliver better outcomes. That energy keeps me motivated. It’s exciting to be part of a company that’s continuously evolving and using data to make a real difference.
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