If you see something wrong on your invoice, you can raise a dispute through MyFinance. Your dispute will be logged immediately, and the dispute team will help resolve your case swiftly.

1. On the hub homepage, select MyFinance from the left task bar, or alternative go direct to MyFinance.
2. In MyFinance, click on Open, Overdue, Paid, Credits tab.
3. Select single or multiple invoices with same dispute reason.
4. Once selected the sticky panel will appear, click on the icon to dispute.
5. Select one of the following reasons for your dispute:
• Incorrect Rate
• Already Paid
• Incorrect Payer
• Missing Information

Please provide proof for your dispute by attaching any supporting evidence.

In case you choose Incorrect Payer we will guide you to the edit payment details from the shipment binder. This will be processed within a few hours and your invoices will either be amended, cancelled or a new invoice will be generated.