What do I do if I'm unable to update my Verified Gross Mass (VGM) online?
If you are unable to update your VGM online we’re here to help.
Contact our Chat team for immediate support by clicking the chat icon located in the bottom-right corner, or visit chat and follow the steps and a team member will assist you in real time.
What should I include when chatting with us?
- A quick description of the issue
- The page you were on
- Any error messages
- Your device and browser (e.g. iPhone with Safari)
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Related FAQs
How do I request a deadline extension? How do I request a Re-export? What happens if there is a problem with my Retain-on-board request? What happens if there is a problem with my Change of Destination request? What happens if there is a problem with my Re-export request? How do I request for a shipment to Retain-on-board? What is the best way to enquire about a Return Shipment? How can I check if I have an enquiry about a manifest not submitted? What do I need to do if a container is rejected at the load site? How do I make a Delay in Transit request? How can I return my container to a different depot? What happens if there is a problem with my Delay in Transit request?New to Maersk.com?
Step-by-step guides to get started using our digital services.