Shipping to and from Singapore

DG Deadlines

Tariff charges effective 1 January 2017

Export: Our setup in Singapore is combined demurrage & detention.

This means you will have one combined free time period and compensation for utilization of equipment inside and outside of terminals or depots, referred to as Combined demurrage & detention.

The Export free time is calculated from the same date of empty release of containers from the depot till the ”Actual Load” date of the container, there will be a change of end trigger from vessel ETA today to Load where Maersk considered to increase additional 1 day export free day from 2016 tariff. Calculation method maintains as Progressive calculation.

Export combined demurrage and detention tariff

• Effective from: 1 January 2017

BATAM (EFFECTIVE 1ST SEPTEMBER 2023)

If you have any further queries, please get in touch with your local Maersk representative or Maersk Customer Service.

Starting from 20 June 2005, Maersk requires that all bookings are submitted in writing. Receiving your booking in writing secures that no translation error occurs between hearing instructions over the phone and typing into our booking system. It also provides clarity to the booking agreement and enables efficient sequential processing in our back office.

Maersk highly recommends the use of one of our 5 e-Business solutions which provides a number of other benefits in speed and accuracy for you. For more information on our ecommerce solutions, please visit us on Maersk website.

Our 5 e-Business interfaces are
Maersk
Inttra- Link (EDI)
Inttra Desktop
Inttra

Internet booking

Simply visit our website at Maersk. You need to be a registered user in order to access into our e-booking function. If you are in doubt, please do not hesitate to contact our dedicated Customer Service Agents for guidance.

Once you have placed an e-booking, you will be given a pre-booking number. Our customer service will then respond to you with a booking confirmation number within 2 hours (SIN working hours) if your booking was submitted within office hours. However, if there are space or equipment constraints, we will contact you immediately informing of the status and will revert once there is space/equipment available or otherwise.

Export Customer Service
Email: sg.export@maersk.com

Switch bill of lading procedure

For a smooth and hassle-free processing of your Switch Request, please follow below steps:

1. Ensure that the BL Type is Negotiable. If BL type is currently updated as Seawaybill, please contact the current Transport Document Receiver so they can send the amendment request.
2. Process the release of 1st Sector OBL:
   • If web released but not printed = share the written email from Transport Document Receiver stating that it was not printed
   • If web released but printed on customer’s end = send one of the below:
     • Written letter that the printed copy is destroyed or;
     • Surrender the 1st Sector at the nearest Maersk Counter and advise receiving Maersk Office to update the system accordingly
3. Fill out the Switch Form (New Switch Request Form)

Please be further guided of the following:

1. If Switch Request is compliant of the above 4 steps, the processing time is 4-8 business hours.
2. Standard Switch Fee of SGD 270.00 will apply per request.
3. Send your request at the earlier possible time or no later than 10 days (for long haul shipments) before ETA at Final Port of Discharge. Any request received lesser than 10 days from ETA can possibly be rejected for manifest compliance.
4. The revised switch BL will be uploaded on web or sent to the requestor on a separate email.
5. The invoice can be viewed and downloaded directly MyFinance after 1 business day from the sending of the revised draft. For further guidance on how to download your invoice, please go to this link.
6. Below are the payment options and where to send proof of payment:

IMPORTANT: where to send proof of payment depends on the payment method used:

• For Online/Electronic Funds Transfer payments, send directly mail with proof of payment and remittance to SGRELEASEDESK@maersk.com only. Our Finance Team will reply via mail once payment is posted.
• For Cheque payment (cheque made payable to: Maersk A/S), submit this via My Finance. To expedite the payment posting, please queue at the banks’ counters to get the cheque deposit slip stamped/acknowledged from HSBC bank. Scan this along with the cheque image and upload this at our website (MyFinance). Note that cheques clearance from bank account may take approximately 3 working days.

Additional reference: HSBC Cheque Advisory for Singapore

Payment by bank transfer:
Beneficiary: MAERSK A/S
Bank: The Hong Kong and Shanghai Banking Corporation Limited
SGD Branch Code: 7232 Account: 052-174984-001 Swiftcode: HSBCSGSG
USD Branch Code: 7232 Account: 260-873609-178 Swiftcode: HSBCSGSG

For clarification on the above or other Cross Trade issues, please send your query to: sg.export@maersk.com or contact us at +65-69832212 for assistance.

Weight/measurement

Note:

1. The maximum weight allowed on a 2-axle chassis is 30,000 kgs (excluding prime mover). If gross weight exceeds 30,000 kgs, containers have to be moved on 3-axle chassis before leaving the port.
2. There is no Out-of-Gauge acceptance for Intra-Asia cargo.