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We do a thorough investigation before deciding whether we should accept or reject the dispute. If we reject the dispute, then we see no issues with the original invoices you were sent and expect you to pay the invoiced amount by the due date indicated. You can raise another dispute if you are not happy with this decision.
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Related FAQs
Can I apply for credit? Can I dispute my invoice if I disagree with what I've been billed? Can I pay charges before an invoice is issued? Can I pay invoices using credit notes? Can I pay my freight invoice in a different currency than that of the invoice? Can I raise my disputes in MyFinance? Can I request a physical invoice via mail? Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner? Can I upload an invoice list and pay in bulk? Can an Agent or Third Party view and download invoices? Can freight be paid elsewhere? Do I have to add bank account details every time I request a refund?New to Maersk.com?
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