Pre-Booking
Guides
Here you can familiarise yourself with all aspects of Maersk Spot. Whether you're looking for support on bookings, documentation, amendments and or cargo tracking, this is the place is for you. Browse our guides, video tutorials and or webinars and find the answer to your queries.
FAQs
Pre-Booking
All pre-booking FAQs
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What do I do when I discover a loss or damage to a shipment?
I’ve shipped hundreds of times and never had a loss. Why would I want to insure?
What is a General Average?
How should an insured act in the event of a claim for loss or damage?
How long does it take to set up a Customs Control Tower for my operations?
How can I identify a fake website?
Is a valued inventory list required?
What is an 'All Risks' Policy (‘A’ Clauses)?
What happens if I under-value a shipment for insurance purposes?
Can I change a contract booking to a Maersk Spot booking or vice versa?
Can I add a new user to my company?
What factors affect the cost of a full truckload (FTL) shipment?
Video tutorials
02:45
Learn to self-amend shipping instructions in a few simple steps
01:08
Learn to self-amend shipment payers via shipping details
02:26
Learn how to add inland loading or delivery to an existing shipment
02:33
Learn to create booking with inland delivery in a few simple steps
01:46
Billing made easy with MyFinance on Maersk.com
Webinars
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Case management
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